FAQs

All Jewel Boxes are listed individually and at wholesale price. Minimum quantities required 5 assorted pieces . Some Wood finish Jewellery boxes will require carton quantities to order - this can be mixed colours, this is to ensure safety during delivery as the boxes are then packed securely with each other. Items that require these minimums will say so in the description. Damaged Goods – Frequently Asked Questions (FAQ) 1. What should I do if my item arrives damaged? If your item arrives damaged, please contact our support team within 7 days of delivery. Provide clear details of the issue along with the required images (see below) so we can assess and resolve the problem quickly. 2. What information do I need to provide? To process your claim, please include: Your order number A description of the damage Clear images of: The damaged item The outer packaging The delivery carton (including any visible labels) 3. Why do I need to provide images of the packaging and carton? Images of the packaging and carton help us determine whether the damage occurred during transit or before dispatch. This allows us to improve our processes and resolve your claim more efficiently. 4. Is there a time limit to report damaged goods? Yes, all damage claims must be reported within 7 days of receiving your order. Claims submitted after this period may not be eligible for resolution. 5. What happens after I submit my claim? Once we receive your claim and supporting images, our team will review the information and contact you with the next steps. This may include a replacement, refund, or further investigation. 6. Do I need to return the damaged item? In some cases, we may request that you return the damaged item. If a return is required, we will provide instructions on how to proceed. 7. Can I dispose of the packaging after taking photos? Please keep the item and all packaging until your claim has been reviewed and resolved, as we may need additional information. 8. How long does it take to process a damaged goods claim? Processing times can vary, but we aim to review and respond to all claims as quickly as possible, typically within a few business days. 9. What if the item was damaged during use? Damage reported must reflect the condition upon delivery. Damage caused after delivery (e.g., during use) will not be covered. 10. What if only the packaging is damaged but the item is fine? If the item is unaffected, no action is required. However, if you have concerns, you may still contact us with images for confirmation. If you need assistance, please reach out to our customer support team with your order details and required images.

Yes. You can order in-stock boxes with in-house logo printing. For a one-colour logo, the minimum order is 24 units per size. There is a one-time $100 printing block fee. There are no ongoing printing charges. If you need a different setup or larger order, contact us for the best option.

All Displays are sold individually, No minimum order value.

All shipping costs will be quoted by head office, prices are quoted based on size and weight of the packed carton and charged at cost. We use Startrack and Australia Post for Domestic Delivery's. All international deliveries are shipped using DHL Express.

On dispatch of your order you will receive tracking information via email. Follow the link to the relevant company for shipping information.

Payment options include, Direct Debit, Paypal, Visa or Mastercard.

Some products are sold individually, while others have minimum order quantities. If a minimum applies, it will be shown in the product description.

Please contact us as soon as possible with your order details and photos if needed. We will review the issue and advise the next step.

Yes. We have a showroom in Campbellfield, Melbourne. Visits are by appointment only, so please contact us to arrange a time.

We offer logo printing on jewellery packaging, gift bags, ribbons, and seals. In some cases, we can also print on selected boxes. Please contact us with your requirements.

Yes. We service wholesale customers in both Australia and New Zealand. International orders are shipped via DHL Express.

Privacy PolicyImajpak, J & P Paxinos Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.What is Personal Information and why do we collect it?Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website www.imajpak.com.au, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.Sensitive InformationSensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.Sensitive information will be used by us only:•           For the primary purpose for which it was obtained•           For a secondary purpose that is directly related to the primary purpose•           With your consent; or where required or authorised by law.Third PartiesWhere reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.Disclosure of Personal InformationYour Personal Information may be disclosed in a number of circumstances including the following:•           Third parties where you consent to the use or disclosure; and•           Where required or authorised by law.Security of Personal InformationYour Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.Access to your Personal InformationYou may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.Imajpak, J & P Paxinos Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.In order to protect your Personal Information we may require identification from you before releasing the requested information.Maintaining the Quality of your Personal InformationIt is an important to us that your Personal Information is up to date. We  will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.Policy UpdatesThis Policy may change from time to time and is available on our website.Privacy Policy Complaints and EnquiriesIf you have any queries or complaints about our Privacy Policy please contact us at:Imajpak27 Merri concourse, Campbellfield VIC 3061info@imajpak.com03 9357 7507