FAQs

All Jewel Boxes are listed individually and at wholesale price. Minimum quantities required 5 assorted pieces . Some Wood finish Jewellery boxes will require carton quantities to order - this can be mixed colours, this is to ensure safety during delivery as the boxes are then packed securely with each other. Items that require these minimums will say so in the description. Damaged Goods – Frequently Asked Questions (FAQ) 1. What should I do if my item arrives damaged? If your item arrives damaged, please contact our support team within 7 days of delivery. Provide clear details of the issue along with the required images (see below) so we can assess and resolve the problem quickly. 2. What information do I need to provide? To process your claim, please include: • Your order number • A description of the damage • Clear images of: • The damaged item • The outer packaging • The delivery carton (including any visible labels) 3. Why do I need to provide images of the packaging and carton? Images of the packaging and carton help us determine whether the damage occurred during transit or before dispatch. This allows us to improve our processes and resolve your claim more efficiently. 4. Is there a time limit to report damaged goods? Yes, all damage claims must be reported within 7 days of receiving your order. Claims submitted after this period may not be eligible for resolution. 5. What happens after I submit my claim? Once we receive your claim and supporting images, our team will review the information and contact you with the next steps. This may include a replacement, refund, or further investigation. 6. Do I need to return the damaged item? In some cases, we may request that you return the damaged item. If a return is required, we will provide instructions on how to proceed. 7. Can I dispose of the packaging after taking photos? Please keep the item and all packaging until your claim has been reviewed and resolved, as we may need additional information. 8. How long does it take to process a damaged goods claim? Processing times can vary, but we aim to review and respond to all claims as quickly as possible, typically within a few business days. 9. What if the item was damaged during use? Damage reported must reflect the condition upon delivery. Damage caused after delivery (e.g., during use) will not be covered. 10. What if only the packaging is damaged but the item is fine? If the item is unaffected, no action is required. However, if you have concerns, you may still contact us with images for confirmation. If you need assistance, please reach out to our customer support team with your order details and required images.

We offer logo printing on most of our packaging options, with minimum order quantities applying. You can select 'Printed' or 'Unprinted' from the drop-down menu on each product page. Existing customers with a printing block incur no extra charge, while new customers need to order a new printing block from the essential items section. We'll contact you for artwork proof and options once your order is received. Some packaging items have multiple insert options; the base price does not include these. Select your insert from the drop-down menu to see the adjusted price. Packaging items are sold in box quantities (e.g., 12, 24, 48 pieces).

All Displays are sold individually, No minimum order value.

All shipping costs will be quoted by head office, prices are quoted based on size and weight of the packed carton and charged at cost. We use Startrack and Australia Post for Domestic Delivery's. All international deliveries are shipped using DHL Express.

On dispatch of your order you will receive tracking information via email. Follow the link to the relevant company for shipping information.

Payment options include, Direct Debit, Paypal, Visa or Mastercard.